Your support
Always a real person, ready to help.
When you run into an issue, you're never on your own. Our help desk is built to answer fast, keep you moving forward, and provide the right level of expert support — your Nexus & HR issue safety net.
Prompt responses
Our typical initial response time is one hour during the business day.
Acknowledged every time
Even before there's a resolution, we stay in touch regarding your issue status.
Escalated to the right level
From basic questions to complex issues, you get the expertise you need.
Get help
Two ways to reach us.
- Inside NexusUse the Support button in the left menu to submit a ticket — our team will get back to you.
- Locked out? Contact us directlyIf you can't log in, reach us by phone or email instead of the in-platform button.
FAQ
Common support questions.
How fast will I get a response?
Our typical initial response time is one hour during the business day. Even if we don't have a resolution right away, we acknowledge every issue and stay in touch on its status.
How do I submit a help ticket?
Inside Nexus, use the Support button in the left menu to submit a ticket and our support team will get back to you.
Who handles complex issues?
From basic questions to complex issues, your ticket is escalated to the appropriate level so you get the right expertise.
What if I can't log in?
If you're locked out, reach our team directly at (855) 840-2100 or support@emsaccess.com rather than the in-platform Support button.
A team that has your back
You're not just acquiring a tool.
You're gaining a team that has your back. Reach out any time — we're here to help your ecosystem stay healthy.